Public and Collaborative Services

Parsons School of Design: Design Strategies

Non-Liberal Arts
Undergraduate Course
Graduate Course
Degree Students (with Restrictions)
Public & Collab Services
Spring 2023
Taught By: Lara Penin
Section: A

CRN: 13985

Credits: 3

What could public services become if, instead of delivering service solutions to individual, passive end-users, they could be designed as platforms to trigger, enable and support citizens’ active and collaborative behaviors? Driven by social, economic and environmental motivations, governments around the world are already making use of innovative strategies to improve their public services by empowering citizens. This course is for senior and graduate students who are interested in learning how to integrate end-user involvement into the design of public services and explore how these services can be innovated by incorporating greater citizen collaboration. The course will invite international design experts and public-sector leaders as guest lecturers and work in partnership with New York City agencies to carry out user research and propose solutions and prototypes. Students will learn advanced concepts and practical methods and tools related to Design for Social Innovation, Community-Centered and Participatory Design and Service Design applied to the public sector.

This course counts as a core course for the Graduate Minor in Civic Service Design.
Open to: All university graduate degree students; undergraduate seniors by permission of instructor.

College: Parsons School of Design (PS)

Department: Design Strategies (PSDS)

Campus: New York City (GV)

Course Format: Seminar (R)

Modality: In-Person

Max Enrollment: 18

Add/Drop Deadline: February 5, 2023 (Sunday)

Online Withdrawal Deadline: April 16, 2023 (Sunday)

Seats Available: Yes

Status: Closed*

* Status information is updated every few minutes. The status of this course may have changed since the last update. Open seats may have restrictions that will prevent some students from registering. Updated: 12:22pm EST 2/7/2023

Meeting Info:
Days: Monday
Times: 4:00pm - 6:40pm
Building: 66 5th Ave
Room: 824
Date Range: 1/23/2023 - 5/15/2023